SHIPPING & DELIVERY FAQs

WHERE DO YOU DELIVER?

We deliver all around mainland Britain, excluding the Highlands and Islands.

HOW SHOULD I STORE SORSO WHEN IT ARRIVES?

Your SORSO will be delivered to you chilled. Once received, keep it in the freezer. To Once opened use within 14 days. Our Sauces can be frozen for up to 3 months

WHEN I WILL RECEIVE MY SAUCE?

We deliver to customers Tuesday – Saturday. Your SORSO Sauce delivery will be dependant on whether you have ordered before or after 10am . Your order will be delivered withing 1 – 3 business days

Note: Delivery schedule may change during bank holidays etc.

WHAT SHOULD I DO IF I WON’T BE IN TO COLLECT MY SAUCE?

Unfortunately, once your order has been placed and despatched, it is extremely hard for us to recall it or delay delivery. This is largely due to the fact that SORSO is delivered chilled so we are very hesitant to keep it in storage or with our despatch partner for longer than is necessary.

We highly recommend that you can make a plan for delivery. You will also receive a text message the day of delivery with an hour window.

Also, please ensure that you fill in the delivery instructions at check-out within the Notes section, with a safe spot we can leave your product. This is incredibly useful for our distributors!

WHAT DO I DO IF MY SAUCE GOES MISSING?

If your order goes missing we will do our best to work with distributors to track it and investigate where it might have gone. However, we do ask that you endeavour to be in to receive your order (even if you have provided a safe place) because we cannot refund you if the order goes missing.

WHAT SHOULD I DO IF MY SAUCE ARRIVES DAMAGED?

We do our best to handle each delivery with care so hopefully this won’t occur. However, if your delivery hasn’t arrived in a suitable manner please take photographic evidence and contact us as soon as possible with a number that we can reach you on. We will then try our best to solve the issue with our distribution partner. Each order is dealt with on a case by case basis.