Shipping & DELIVERY FAQ
We deliver all around mainland Britain, excluding the Highlands and Islands.
Your SORSO will be delivered to you chilled. Once received, keep it in the freezer. Once opened use within 14 days. Our Sauces can be frozen for up to 3 months
We deliver to customers Tuesday – Saturday. Your SORSO Sauce delivery will be dependent on whether you have ordered before or after 10am . Your order will be delivered with in 1 – 3 business days
Note: Delivery schedule may change during bank holidays etc.
Unfortunately, once your order has been placed and despatched, it is extremely hard for us to recall it or delay delivery. This is largely due to the fact that SORSO is delivered chilled so we are very hesitant to keep it in storage or with our despatch partner for longer than is necessary.
We highly recommend that you can make a plan for delivery. You will also receive a text message the day of delivery with an hour window.
Also, please ensure that you fill in the delivery instructions at check-out within the Notes section, with a safe spot we can leave your product. This is incredibly useful for our distributors!
If your order goes missing we will do our best to work with distributors to track it and investigate where it might have gone. However, we do ask that you endeavour to be in to receive your order (even if you have provided a safe place) because we cannot refund you if the order goes missing.
We do our best to handle each delivery with care so hopefully this won’t occur. However, if your delivery hasn’t arrived in a suitable manner please take photographic evidence and contact us as soon as possible with a number that we can reach you on. We will then try our best to solve the issue with our distribution partner. Each order is dealt with on a case by case basis.