SHIPPING & DELIVERY FAQs

Shipping & DELIVERY FAQ

We deliver around UK Mainland, including the Highlands and Islands at an additional shipping cost.

All orders are sent next day delivery

  • UK mainland shipping cost is  £4.95
  • Highland and Island shipping is £7.99
  • Orders over £20.00 are free shipping

Please allow 2 – 4 business days from orders placed 

Your order will be delivered to you chilled.

 

Once received, keep it in the freezer.

 

Once opened use within 20 days for our sauces. Our Sauces can be frozen for up to 3 months

We send out orders Tuesday and Thursday on a next day delivery service 

 

Your delivery will be dependent on whether you have placed the ordered before or after 10am .

 

Note: Delivery schedule may change during bank holidays 

Unfortunately, once your order has been placed and despatched, it is extremely hard for us to recall it or delay delivery. This is largely due to the fact that SORSO is delivered chilled so we are very hesitant to keep it in storage or with our despatch partner for longer than is necessary.

We highly recommend that you can make a plan for delivery. You will also receive a text message on the day

Also, please ensure that you fill in the delivery instructions at check-out within the Notes section, with a safe spot we can leave your product. This is incredibly useful for our distributors!

If your order goes missing we will do our best to work with distributors to track it and investigate where it might have gone. However, we do ask that you endeavour to be in to receive your order (even if you have provided a safe place) because we cannot refund you if the order goes missing.

We do our best to handle each delivery with care so hopefully this won’t occur. However, if your delivery hasn’t arrived in a suitable manner please take photographic evidence and contact us as soon as possible with a number that we can reach you on. We will then try our best to solve the issue with our distribution partner. Each order is dealt with on a case by case basis.

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